Privacy Policy

Introduction

Smart Automations ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Name and contact details (e.g., email address, phone number)
• Company name and related business details
• Information submitted through contact forms, demo requests, or inquiries
• Interaction data from demo sessions and AI agent trials

1.2 Technical Information

We automatically collect technical data, including:

• IP address and geolocation data
• Browser type, version, and operating system
• Device identifiers
• Website usage analytics (e.g., pages visited, time spent on site)

1.3 Usage Data

We may track interactions with our services, including:

• Log files and activity records
• Cookies and other tracking technologies
• Demo and AI agent interaction data

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

To provide, operate, and improve our AI automation and workflow services.

2.2 Communication

To respond to inquiries and provide updates about our services.

2.3 Marketing

To send promotional content, newsletters, or other marketing communications (with your consent where required).

2.4 Legal Compliance

To comply with applicable legal obligations and enforce our terms of service.

2.5 Website Optimization

To analyze usage patterns and improve the user experience.

2.6 Demo Services

To process and fulfill demo requests, including scheduling demo calls or presentations, and to improve our demo offerings based on user feedback and interactions. Demo information is considered high-value lead data and is securely stored for follow-up communications.

3. Data Protection and Security

We employ robust technical and organizational measures to secure your personal data against unauthorized access, alteration, loss, or disclosure. These measures include:

• Data Encryption: Encryption of sensitive information in transit and at rest.
• Access Controls: Restricting access to personal data to authorized personnel only.
• Security Monitoring: Regularly monitoring systems for vulnerabilities and breaches.
• Employee Training: Conducting training on best practices for data privacy and security.

4. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws:

• Right to Access: Obtain a copy of your personal data.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal information (subject to legal exceptions).
• Right to Restrict Processing: Limit the processing of your data under certain conditions.
• Right to Data Portability: Receive your personal data in a structured, commonly used format.
• Right to Object: Object to data processing, including direct marketing.

To exercise your rights, contact us at: info@smartgptautomations.com. We may require identity verification before processing your request.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality and user experience.
• Track website usage and improve services.

You can manage cookie preferences through your browser settings. Disabling cookies may affect your ability to access some features of our website.

6. Third-Party Services

We may share your information with trusted third-party service providers for purposes such as:

• Analytics and performance monitoring (e.g., Google Analytics).
• Marketing and advertising services.
• Service delivery and technical support.
• Telephony and communication services for demo calls and presentations.

These third parties have their own privacy policies and practices. We encourage you to review their policies to understand how they handle your information.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. When no longer needed, data will be securely deleted or anonymized.

For demo requests and lead information, we may retain your data for a longer period to facilitate business relationship development, follow-up communications, and service improvements. You may request deletion of your information at any time by contacting us.

8. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the United States or other jurisdictions where we or our service providers operate. By using our services, you consent to such transfers, which are subject to appropriate safeguards under applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through prominent notices on our website or direct communication. The "Last Updated" date at the top of this policy reflects the latest revision.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@smartgptautomations.com